Refund policy

This Refund Policy is an integral part of the Agreement ( which also includes Terms of Service, Community Rules, Privacy Policy, Terms for Optional Services and any other terms specifically referred to in any above document. Acceptance of the Terms and Conditions shall mean automatically full and unconditional acceptance of this Refund Policy by the User.

All Credits are issued and assigned to your Member Account in Credits’ Packs as per Terms for Optional Services and selected option at your “Add/Buy Credits” menu at Member account area.

Please be advised that we provide you two following options to resolve the issue arisen:

  1. Reissue your Credits for free;

  2. Refund you the remuneration for Credits issuance.


Reissue the Credits

Credits may be reissued upon your request subject to the following:

  1. You have submitted a Proper Request for Credits reissue no later than 3 calendar days after occurrence of Technical Issue1.

  2. You provided proof and explanations to Support team

  3. Support team accepted your request, reviewed your case and approved that the issue you’ve experienced

1Technical Issue – an event or a series of events that take place on our side, as Services provider, for a short or substantial period of time which caused defective Optional Services provision from our side., such as to technical problems with online chat, sending letters, video streaming, gifts delivery or other.


Money Refunds

We provide you two options of a successfully submitted payment which are subject to specific conditions:

Option A – Refund for Credit Pack;

Option B – Reimbursement for not-spent Credits.

Option A. In case you’ve processed your payment by a mistake or due to any other reason you would like to request a refund, you may do so only in case of all the following conditions are met:

  1. Refund for any kind of Credit Pack issuance may be processed only in case you have not used any Credits from such Credit Pack;

  2. It has passed fourteen (14) or less calendar days from the date of successful transaction at issue.

  3. You have submitted a Proper Request for a refund.

Option B. In case you believe that you will not use remaining at your disposal Credits, you are entitled to request a Reimbursement for non-spent Credits. Such a request can be processed if following conditions are met:

  1. Your Credits are still valid

  2. You have submitted a Proper Request for reimbursement

For the purposes of this clause for non-used credits reimbursement, the following Currency to Credit rate is established:

  • If you processed a remuneration for Credits issuance in EUR, then EUR to Credit rate shall apply and will be set at EUR 0.4 per 1 Credit.

  • If you processed a remuneration for Credits issuance in USD, then USD to Credit rate shall apply and will be set at USD 0.4 per 1 Credit.


Proper Request shall meet all the following requirements:

  1. Contains title and date of the request;

  2. Contains precise formulation of all details for respective request;

  3. Name of applicant and a copy of Member’s registration details;

  4. Shall be sent to authorized support e-mail: [email protected]

All the provided information shall be true and correct. Otherwise, the request shall be presumed False and, therefore, dismissed.


We shall process your request as soon as possible, but be advised that we are entitled for a ten business days’ period to review any of the abovementioned requests.

We may process and issue exceptional refunds at its sole discretion depending on the situation and circumstances.


This Refund Policy is subject to change and any such changes will become effective upon their publication on the Site. User’s continued usage of the Site shall certify Members’ acceptance of such changes.


Effective date: July 12th, 2017


© 2017
Sono RC LP, 272 Bath Street, Glasgow, Scotland, G2 4JR
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